Three things to know
Instant delivery
Your download link appears on screen and in your inbox the moment payment clears. Nothing is posted.
30 days of support
Help with downloads, setup and bugs for 30 days from purchase, including a replacement file if one is faulty.
No change-of-mind refunds
Digital files can't be returned, so we don't refund if you change your mind. Faulty products are always put right.
1. Delivery
All our products are digital downloads. We don't ship anything physical, and there are no delivery charges.
Orders are processed by Payhip. When your payment is confirmed:
- a download link appears on your order confirmation page, and
- the same link is emailed to the address you entered at checkout.
Delivery is usually instant. Occasionally a payment takes a few minutes to confirm, so the email may be slightly delayed.
If your download doesn't arrive
- Check your spam, junk and promotions folders, and search your inbox for "Payhip".
- Check the email address on your receipt for typing mistakes.
- Still nothing? Email us with your name, the email you used and the date of purchase, and we'll send your files directly.
Please save your files somewhere safe once downloaded, and keep your order email in case you need the link again.
2. 30-day support
Every purchase includes 30 days of support, starting on the date of your order. During that time we'll help with:
- Download and access problems. Links that don't work, files that won't download, or emails that never arrived.
- Setup help. Getting the planner open and working on your device and browser.
- Bug fixes. Anything that doesn't work the way the product page and user guide describe.
- Replacement files. If a planner has a fault we can't talk you through, we'll send a corrected version.
What support doesn't cover
- Custom changes, new features or redesigns.
- Recovering entries lost by clearing browser data, using private browsing, or changing device without a backup. Your data is stored only on your device, so we can't access it.
- Recovering a forgotten password. Password-protected planners have no reset, by design.
- Problems caused by editing the planner's code.
- General help with your computer, browser or other software.
After 30 days
Dedicated support ends after 30 days. If you find a fault that was present when you bought the planner, contact us anyway. Your legal rights don't end at 30 days.
3. Refunds
Because our planners are digital and you get access to them immediately, we don't offer refunds if you change your mind, buy the wrong product, or decide it isn't for you.
At checkout you agree to receive your download straight away. By doing so, you acknowledge that you lose the usual 14-day right to cancel that applies to online purchases.
Faulty products
If a planner is faulty or doesn't work as described, tell us. We'll fix it or send a replacement. If we can't do either within a reasonable time, you may be entitled to a partial or full refund under the Consumer Rights Act 2015, and we'll honour that.
Nothing in this policy affects your statutory rights as a consumer.
4. Contact us
For delivery problems, support or anything in this policy, email us. Please include the email address you bought with and which planner your message is about.
We reply [within 2 working days], Monday to Friday, UK time.
Have a quick question? Our FAQ page may already have the answer.